Privacy Policy

Wollongong Concrete Driveways respects your privacy. This policy sets out the personal information we gather through our website and enquiries, what we do with it, and the say you have over it.

1. What We Collect

Anything you enter when you contact us is kept on file. Typically that covers:

• Your name
• Your email address
• Your phone number
• Information about the job (for example the kind of concrete work, its size and the site address)
• Anything else you decide to tell us

Some technical data is also collected automatically while you browse, for example:

• Your IP address
• Your browser type
• The pages you look at on our site

2. Why We Use It

Our forms only ask for the details needed to quote and complete a job, and nothing beyond that. Your information is used to:

• Reply to your enquiry and put your quote together
• Keep you updated about your job
• Make our website and services better
• Keep our business records in order

In practice this covers getting back to you, writing up and sending a quote, booking an inspection, completing the agreed work, invoicing and holding records of finished projects.

3. Australian Privacy Law

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in keeping with them. Put simply, we rely on the following grounds to collect and use your information:

• Your consent, given when you send an enquiry
• The need to quote on, or carry out, work you have requested
• Ordinary business needs like record keeping and improving how we work

4. Keeping Your Details Safe

While no online system can ever be guaranteed completely secure, we take sensible measures to guard your information against:

• Unauthorised access
• Loss or misuse
• Unauthorised disclosure or changes

Enquiries submitted through our website form are sent over an encrypted connection and held in systems with restricted access. Your information is visible only to team members who need it for their role.

5. Sharing Your Information

Your information is not sold, and it is not passed to other companies for marketing purposes. It is shared only where necessary, namely with:

• Providers who help us operate the business (for example email hosting or customer management software)
• Government or legal authorities, where the law requires it

Those providers run our website, email and enquiry tools on our behalf. Each one is required to keep your information secure and to use it only for the service they provide to us.

6. How Long We Hold It

Your information is held only as long as it is needed to:

• Deal with your enquiry
• Complete any work for you
• Satisfy our legal obligations

Records of enquiries and jobs are kept for the duration of the work, as part of our business records and to comply with legal and tax requirements. Once they are no longer required, they are deleted or de-identified.

7. Your Rights

At any point you are welcome to find out what we hold about you, have errors corrected, have your details removed where we are not obliged to retain them, or tell us to stop contacting you. In summary, you can:

• Access the personal information we hold about you
• Correct information that is inaccurate
• Ask for your information to be deleted
• Raise a concern about how we handle it
• Withdraw your consent at any time

Send any of these requests through our contact page and we will respond as promptly as we reasonably can.

8. Cookies

Cookies help our site function and give us a broad picture of how people use it. You can block or clear cookies through your browser settings. Parts of the site might work slightly differently if you do, but the main content will remain available to you.

9. Links to Other Sites

Our site sometimes links to websites operated by third parties. Their own privacy policies apply once you leave our site, and we cannot control how those sites treat your information.

10. Changes to This Policy

This policy may be revised now and then, such as when our systems or legal requirements change. Whatever appears on this page is the version currently in effect.

11. Contact Us

If you have a question about this policy or about information we hold on you, we are glad to help.

Reach us via our contact page and we will work through it with you.